Privacy Policy

Evolving Healthcare ("we", "our", or "us") is committed to protecting the privacy and confidentiality of the personal and health-related information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

1. Information We Collect

We collect information you provide directly when you use our services, contact us, or book an appointment. This may include:

• Personal identification information — full name, date of birth, gender, and contact details (phone number, email address, home address).
• Health and care information — details about medical conditions, care needs, and preferences shared during the assessment or booking process.
• Emergency contact information — name, relationship, and contact details of a designated emergency contact.
• Communication data — messages, enquiries, or feedback submitted through our contact form, email, or telephone.
• Technical data — IP address, browser type, pages visited, and other analytics data collected automatically when you use our website.

2. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and deliver care services to you or your loved ones.
• Respond to enquiries and communicate with you about appointments and service updates.
• Maintain accurate care records as required by applicable regulations.
• Improve the quality and safety of our services.
• Send service-related notifications and, where you have consented, newsletters or updates.
• Comply with our legal and regulatory obligations.

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — to deliver the services you have requested.
• Legal obligation — to comply with applicable health, safety, and employment regulations.
• Legitimate interests — to operate and improve our business, provided your rights are not overridden.
• Consent — where we rely on your explicit consent, you may withdraw it at any time.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information with:

• Care professionals and staff involved in delivering your care plan.
• Healthcare providers and authorities where required for your safety or by law (e.g., NHS services, safeguarding bodies).
• Trusted service providers (e.g., software platforms, payment processors) who process data on our behalf under strict confidentiality agreements.
• Regulatory and legal authorities when required by applicable law or court order.

5. Data Retention

We retain personal and health records for as long as necessary to fulfil the purposes described in this policy, or as required by law. Care records are typically retained for a minimum of seven (7) years following the conclusion of services. You may request deletion of data that is no longer necessary, subject to our legal obligations.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request erasure of your data where there is no lawful reason to retain it.
• Restriction — ask us to limit how we process your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on our legitimate interests.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details in Section 9.

7. Cookies

Our website uses cookies to improve your browsing experience and gather anonymised analytics. You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Access to sensitive health data is restricted to authorised staff on a need-to-know basis.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint, please contact us:

• Email: info@evolvinghealthcare.co.uk
• Phone: +44 7300 362108
• Address: 1T 30/32 The Boulevard, Weston Super Mare, BS211NF

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically.